Terms and Conditions

Welcome to the website of Recall (South West) Ltd ("we," "us," or "our"). These Terms and Conditions govern your use of our website (https://recallsw.fpcsites.com) and the provision of our fire and security services. By accessing our site or engaging our services, you agree to be bound by these terms.

1. General Information

Company Name: Recall (South West) Ltd
Registered Office: Fairfield, Tregrehan Mills, St. Austell, Cornwall, England, PL25 3TH
Company Number: 11099194

2. Scope of Services

Recall (South West) Ltd provides professional fire safety and security system installations, maintenance, and monitoring. All services are subject to a formal Site Survey and a specific Service Agreement which will detail technical specifications, equipment lists, and fixed pricing.

3. Quotations and Orders

Quotations provided via the website or email are based on the information provided by the user and are valid for 30 days unless otherwise stated.

A binding contract is only formed upon our written acceptance of your order or the execution of a signed Service Agreement.

4. Client Responsibilities

To ensure the effectiveness of your security or fire system, you agree to:

• Provide accurate information regarding the premises.
• Ensure our engineers have safe access to the site at the agreed-upon times.
• Maintain the environment in a way that does not interfere with the system's sensors or hardware.

5. Fees and Payment

Payment terms are as specified on the relevant invoice.

We reserve the right to charge interest on overdue accounts at a rate of 4% above the Bank of England base rate per annum.

Title to any equipment installed remains with Recall (South West) Ltd until payment is received in full.

6. Intellectual Property

All content on this website — including text, logos, service descriptions, and imagery — is the property of Recall (South West) Ltd. You may not copy, redistribute, or use any content for commercial purposes without our express written consent.

7. Limitation of Liability

We perform all services with reasonable care and skill. However, we cannot be held liable for losses caused by third-party disruptions (e.g., internet outages affecting remote monitoring) or unauthorized modifications to the system made by the client.

Our total liability for any claim shall not exceed the total amount paid by you for the services during the 12 months preceding the claim.

8. Data Protection

We are committed to protecting your privacy. Any personal data collected through this website or during service provision is handled in accordance with the UK GDPR and our Privacy Policy.

9. Cancellation Policy

Maintenance Contracts: Cancellation notice periods are defined within your specific Service Agreement.

Consumer Rights: If you are a domestic consumer, you have a statutory right to cancel a contract within 14 days of signing, provided that installation has not yet commenced at your request.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the English courts.

11. Contact Information

For questions regarding these Terms, please reach out to us: