LEGAL

Privacy Policy

How we collect, use and protect your personal data in accordance with UK GDPR.

1. Who We Are

Recall SW Limited (“Recall SW”, “we”, “us”, “our”) is a fire safety, security and electrical services company registered in England and Wales. Our registered address is Unit 2 Carbean Mill, Carthew, St Austell, PL26 8XG.

We are the data controller for personal data collected through this website. For data protection enquiries, contact us at info@recallsw.com or call 01726 839333.

2. What Personal Data We Collect

We may collect the following categories of personal data:

Contact information — name, email address, telephone number, business name and address
Enquiry details — information you provide when submitting a quote request, contact form or booking a site survey
Technical data — IP address, browser type, operating system, pages visited and time spent on site (collected via analytics cookies)
Communication records — emails, call logs and notes from interactions with our team

3. How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to enquiries and provide quotations
To arrange and carry out site surveys, installations and maintenance visits
To manage ongoing service contracts and compliance records
To send service reminders, renewal notices and relevant updates (where you have consented or where we have a legitimate interest)
To improve our website and marketing communications
To comply with legal and regulatory obligations

4. Lawful Basis for Processing

We process your personal data under the following lawful bases as defined by the UK GDPR:

Contract — processing necessary to fulfil a contract with you or to take steps at your request before entering into a contract
Legitimate interests — for marketing to existing customers, improving our services and fraud prevention
Legal obligation — where we are required to process data to comply with applicable law
Consent — where you have given explicit consent (e.g., for marketing emails or non-essential cookies)

5. How We Share Your Data

We do not sell your personal data. We may share it with:

Sub-contractors and engineers — where necessary to deliver services on your premises
Software and IT service providers — including CRM, scheduling and invoicing platforms (all bound by data processing agreements)
Regulatory bodies — such as BAFE, NICEIC, FIA or CHAS where certification or compliance reporting is required
Legal and professional advisers — where required by law or to protect our legal rights

6. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. In general:

Customer and contract records: 7 years after the end of the contract (for tax and legal compliance)
Enquiry records (where no contract results): 2 years
Website analytics data: 26 months (Google Analytics default)

7. Your Rights

Under UK GDPR, you have the following rights:

Right of access — to request a copy of the personal data we hold about you
Right to rectification — to request correction of inaccurate or incomplete data
Right to erasure — to request deletion of your data in certain circumstances
Right to restrict processing — to request we limit how we use your data
Right to data portability — to receive your data in a structured, machine-readable format
Right to object — to processing based on legitimate interests or for direct marketing
Right to withdraw consent — at any time where processing is based on consent

To exercise any of these rights, contact us at info@recallsw.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

8. Cookies

Our website uses cookies to improve your experience and to analyse site traffic. Please see our Cookie Policy for full details.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies independently.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. However, no internet transmission is completely secure and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date. We encourage you to review this page periodically.

12. Contact Us

Recall SW Limited
Unit 2 Carbean Mill, Carthew, St Austell, PL26 8XG
Phone: 01726 839333
Email: info@recallsw.com

Last updated: 18 June 2026