Privacy Policy

1. Introduction

Welcome to Recall SW Limited ("we", "us", or "our"). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or contact us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website, you agree to the practices described in this Policy.

2. Information We May Collect

Information you provide to us

• Name
• Email address
• Phone number
• Postal address (if relevant to enquiries or services)
• Details included in enquiry forms or email communications

Information collected automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited, time spent on site and navigation paths
• Cookies and similar tracking technologies (see Section 8)

Information from third parties

• Analytics providers (e.g., Google Analytics)
• Service providers assisting our website

3. How We Use Your Personal Data

We use your information to:

• Respond to enquiries and provide services
• Manage bookings or consultations
• Improve our website and user experience
• Maintain security and prevent fraud
• Comply with legal obligations
• Send updates or communications (only if you consent)

We will only use your data when we have a lawful basis, such as your consent, performance of a contract, legal obligation, or our legitimate interests.

4. Sharing Your Information

We do not sell or trade your personal data. We may share data with:

• Service providers who assist in operating our website (e.g., hosting or analytics)
• Professional advisers (e.g., accountants or legal advisers)
• Authorities if required by law

All third parties must respect the security of your data and comply with UK GDPR.

5. Data Storage & Security

We take reasonable steps to secure your personal information against loss, misuse or unauthorised access. Your data may be stored on secure servers located in the UK or in countries with adequate data protection safeguards.

6. How Long We Keep Your Information

We keep personal data only for as long as necessary for the purposes it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiries may be retained for up to 12–24 months unless required longer for ongoing work.

7. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion ("right to be forgotten")
• Restrict processing
• Object to processing
• Withdraw consent at any time
• Request data portability

To exercise your rights, contact us using the details in Section 11.

8. Cookies & Tracking Technologies

Our website may use cookies to improve your experience, analyse performance and personalise content. You can manage cookies through your browser settings. See our Cookie Policy for full details.

9. Links to External Websites

Our website may include links to other websites. We are not responsible for the privacy practices of third-party sites, so we encourage you to read their policies.

10. Children's Privacy

We do not knowingly collect personal information from children under 16. If you believe we have unintentionally collected such data, please contact us.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

12. Changes to This Privacy Policy

We may update this Policy occasionally. Any changes will be posted on this page with an updated "Last updated" date.